1. About Torenvi

Torenvi is an online retail brand offering products selected for practical, creative, educational, recreational, and everyday-use applications.

Torenvi is owned and operated by Hangzhou Lishan Maoyi Youxian Gongsi (Hangzhou Lishan Trading Co., Ltd.).

2. Eligibility & Lawful Use

By using the website or placing an order, you represent that you are legally capable of entering into a binding transaction under applicable law.

You must not use the website for fraudulent, deceptive, unauthorized, harmful, or unlawful activity.

3. Product Information

Torenvi aims to provide reasonably accurate product photographs, descriptions, dimensions, materials, specifications, included components, care information, and other relevant details.

Minor variations may result from photography, screens, materials, manufacturing tolerances, production batches, or normal product variation.

4. Pricing

Prices displayed on torenvi.com apply at the time shown, subject to valid discounts, promotions, taxes, shipping charges, or adjustments displayed before checkout.

5. Promotions & Discounts

Promotions may be subject to eligible products, dates, minimum-purchase requirements, availability, usage limits, or other conditions displayed with the applicable offer.

6. Orders

Submission of an order does not necessarily mean the order has been finally accepted or shipped.

Orders may be reviewed for payment authorization, inventory, fraud prevention, delivery-address issues, or other legitimate operational reasons.

If Torenvi cannot fulfill a paid order, the applicable refund will generally be processed within 1–3 business days.

7. Payment

Available payment methods are displayed at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments may be processed through Shopify and applicable third-party payment providers.

8. Shipping

Orders are generally processed within 1–3 business days.

Estimated U.S. delivery is generally 5–10 business days after processing.

Most U.S. orders are therefore expected to arrive approximately 6–13 business days after ordering.

Orders of US$34.99 or more qualify for free shipping.

Torenvi uses a multi-location fulfillment model and does not represent that every order ships from one local warehouse.

9. Returns & Refunds

Eligible purchases may be returned within a 180-day return window from delivery, subject to our Return & Refund Policy.

For preference-based returns not caused by a product issue or fulfillment error, customers are generally responsible for return shipping costs.

If a product arrives damaged, defective, incorrect, incomplete, or materially different from its description, Torenvi will provide an appropriate solution after review.

10. Order Changes & Cancellations

Orders may generally be changed or cancelled before shipment. Once shipped, changes or cancellations may no longer be possible.

11. Age Guidance, Product Use & Supervision

Certain products may have age recommendations, component-size information, setup requirements, intended-use environments, or supervision recommendations.

Applicable product-specific instructions and warnings should be reviewed before use.

12. Product Care & Use

Care requirements vary by product and material. Customers should follow applicable cleaning, storage, setup, warning, and intended-use guidance.

13. Intellectual Property

Torenvi branding, website design, logos, written content, graphics, and other protected materials may not be reproduced, scraped, modified, distributed, or commercially exploited without appropriate authorization.

14. Customer Communications

When communicating with Torenvi, you agree not to submit unlawful, fraudulent, abusive, malicious, deceptive, or rights-infringing material.

15. Third-Party Services & Links

Torenvi may rely on third-party providers for ecommerce infrastructure, payment services, logistics, fulfillment, analytics, advertising, security, and other technology services.

16. Privacy

Use of Torenvi is also subject to our Privacy Policy and Your Privacy Choices .

17. Website Availability

We aim to keep torenvi.com reasonably available, but maintenance, network conditions, security events, hosting interruptions, or technical issues may cause interruptions.

18. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and services are provided on an “as available” basis.

Nothing in these Terms excludes warranties or consumer protections that cannot lawfully be excluded.

19. Limitation of Liability

Nothing in these Terms limits or excludes liability where doing so is prohibited under applicable law.

20. Changes to These Terms

Torenvi may update these Terms from time to time to reflect changes to products, services, website functionality, technology, operations, policies, or applicable requirements.

21. Severability & No Waiver

If a provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

22. Applicable Law & Consumer Rights

These Terms and purchases through Torenvi are subject to laws applicable to the relevant transaction.

Mandatory consumer protections applicable based on your residence, purchase, or delivery destination remain unaffected.