Contact us
Torenvi Customer Care
We’re Here to Help
Whether you have a question about a Torenvi product, need help with an existing order, or would like assistance with shipping, tracking, returns, refunds, or product information, our customer support team is here to help.
Contact Torenvi
Email
service@torenvi.com
Phone
+86 133 3293 7675
Support Hours
9:00 AM–6:00 PM Pacific Time
Website
torenvi.com
Brand Representative
He Di
Unified Social Credit Code
91330108MAEA2A8X0K
Store Operator
Hangzhou Lishan Maoyi Youxian Gongsi
Hangzhou Lishan Trading Co., Ltd.
Business Address
Room 37796, 3rd Floor, No. 1040 Yueming Road, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang, China
Order Support
If your question relates to an existing order, please include the following whenever possible:
- Your order number
- The email address used when placing the order
- A brief description of your question or request
- Relevant photographs where a product issue is involved
For questions about a specific Torenvi product, including the product name or product-page link can help us identify the item more quickly.
Shipping & Tracking
Torenvi orders are generally processed within 1–3 business days.
Estimated U.S. delivery is generally 5–10 business days after processing.
Once tracking becomes available, shipping confirmation and applicable tracking details will be provided.
Returns & Refunds
Eligible purchases may be returned within our 180-day return window, measured from the date of delivery and subject to our Return & Refund Policy.
Before sending a return, contact service@torenvi.com for instructions and the appropriate return address.
Approved refunds are generally processed within 1–3 business days. Payment providers may require an additional 5–10 business days to post the funds.